The Ombuds office is a problem-solving service, independent of BWC and the Ohio Industrial Commission (IC), which answers complaints and general inquiries about Ohio’s workers’ compensation system. 

The Chief Ombuds Officer prepares an annual report, which contains the number, type and outcomes of the complaints handled by this office. The report also includes a list of recommendations, which if implemented will reduce future complaints and improve the quality of service for: 

• Employers and their representatives. 
• Injured workers and their representatives. 

See recent annual reports on the right. 

How can the Ombuds office help me?

If you don’t understand something or are not satisfied after working with BWC and/or the IC, the Ombuds office can work with you in an attempt to resolve your complaint. 

What can’t the Ombuds office do for me?

The Ombuds office can’t represent an injured worker or employer in court or at an IC hearing. In addition, they can’t give legal advice nor give an opinion on a BWC or IC hearing order. 

When should I call the Ombuds office?

Call the Ombuds office when you have exhausted all other resources or more information is needed and you don’t know where to turn. You may also contact the office if you aren’t satisfied with BWC or IC services, and you have an emergency that requires immediate action. When you call, please have your BWC claim/policy number or your Social Security number available. 

How do I contact the Ombuds office?

Contact the independent Ombuds office between 8 a.m. and 4:45 p.m. EST. 

Phone: 1-800-335-0996
Fax: 877-321-9481
Email: ombudsperson@bwc.state.oh.us

Address:
30 W. Spring St., first floor
Columbus, OH  43215-2256

or

615 W. Superior Ave., sixth floor
Cleveland, OH  43113-1889