Contact us
Customer Contact Center hours changed
Operating hours for BWC’s Customer Contact Center will be 7:30 a.m. to 5:30 p.m., Monday through Friday. This includes our live support (chat) team.
Operating hours for BWC’s Provider Contact Center will be 8 a.m. to 5 p.m., Monday through Friday. This includes our live support (chat) team.
Live support
Our Support Team is available from Monday through Friday, 7:30 a.m. - 5:30 p.m.
Live chat
Contact center ONLY
Injured worker & employer contact center |
| Hours: 7:30 a.m. to 5:30 p.m., EST |
| Toll-free: 1-800-644-6292 |
| Fax: 1-866-336-8352 |
| Email: Email form |
Mailing address
| Mailing | Mailing (for payments only) |
| Ohio Bureau of Workers' Compensation | Ohio Bureau of Workers' Compensation |
| 30 W. Spring St. | P.O. Box 89492 |
| Columbus, OH 43215-2256 | Cleveland, OH 44101-6492 |
Ombuds office
Have you talked to BWC or the Industrial Commission of Ohio, but still have concerns about your claim or your coverage? Contact the independent Ombuds office between 8 a.m. and 4:45 p.m. EST.
Toll-free: 1-800-335-0996
Fax: 1-877-321-9481
Email: Ombuds Office
Interpreter translation services
If you speak languages other than English, please ask for this service when you call us.
Get more info about translation services
Hearing impaired
The Ohio Relay Service (ORS) provides full telephone accessibility to people who are deaf, deaf-blind, hard-of-hearing or speech-disabled. Specially trained Communication Assistants (CA's) process relay calls and stay on the line to relay conversations electronically, over a Text Telephone (TTY) or, in some cases, verbally to hearing parties.
To contact ORS, please call 7-1-1 and please have the telephone number that you wish to call ready in advance.
Get more Info about the ORS Service