Contact us
Customer Contact Center hours changed
Operating hours for BWC’s Customer Contact Center will be 7:30 a.m. to 5:30 p.m., Monday through Friday. This includes our live support (chat) team.
Operating hours for BWC’s Provider Contact Center will be 8 a.m. to 5 p.m., Monday through Friday. This includes our live support (chat) team.
Live support
Our Support Team is available from Monday through Friday, 7:30 a.m. - 5:30 p.m.
Live chat
Contact center ONLY
| Injured worker & employer contact center | Medical provider contact center |
| Hours: 7:30 a.m. to 5:30 p.m., EST | Hours: 8 a.m. to 5 p.m., EST |
| Toll-free: 1-800-644-6292 | Toll free: 1-800-477-2292 |
| Fax: 1-866-336-8352 | Email: Email form |
| Email: Email form |
Mailing address
| Mailing | Mailing (for payments only) |
| Ohio Bureau of Workers' Compensation | Ohio Bureau of Workers' Compensation |
| 30 W. Spring St. | P.O. Box 89492 |
| Columbus, OH 43215-2256 | Cleveland, OH 44101-6492 |
Ombuds office
Have you talked to BWC or the Industrial Commission of Ohio, but still have concerns about your claim or your coverage? Contact the independent Ombuds office between 8 a.m. and 4:45 p.m. EST.
Toll-free: 1-800-335-0996
Fax: 1-877-321-9481
Email: Ombuds Office
Hearing impaired
The Ohio Relay Service (ORS) provides full telephone accessibility to people who are deaf, deaf-blind, hard-of-hearing or speech-disabled. Specially trained Communication Assistants (CA's) process relay calls and stay on the line to relay conversations electronically, over a Text Telephone (TTY) or, in some cases, verbally to hearing parties.
To contact ORS, please call 7-1-1 and please have the telephone number that you wish to call ready in advance.
Get more Info about the ORS Service