Customer Contact Center hours changed
Operating hours for BWC’s Customer Contact Center will be 7:30 a.m. to 5:30 p.m., Monday through Friday. This includes our live support (chat) team.
Operating hours for BWC’s Provider Contact Center will be 8 a.m. to 5 p.m., Monday through Friday. This includes our live support (chat) team.
Our Support Team is available from Monday through Friday, 7:30 a.m. - 5:30 p.m.
Contact center ONLY
|Injured worker & employer contact center||Medical provider contact center|
|Hours: 7:30 a.m. to 5:30 p.m., EST||Hours: 8 a.m. to 5 p.m., EST|
|Toll-free: 1-800-644-6292||Toll free: 1-800-477-2292|
|Fax: 1-866-336-8352||Email: Email form|
|Email: Email form|
|Mailing||Mailing (for payments only)|
|Ohio Bureau of Workers' Compensation||Ohio Bureau of Workers' Compensation|
|30 W. Spring St.||P.O. Box 89492|
|Columbus, OH 43215-2256||Cleveland, OH 44101-6492|
Have you talked to BWC or the Industrial Commission of Ohio, but still have concerns about your claim or your coverage? Contact the independent Ombuds office between 8 a.m. and 4:45 p.m. EST.
Email: Ombuds Office
The Ohio Relay Service (ORS) provides full telephone accessibility to people who are deaf, deaf-blind, hard-of-hearing or speech-disabled. Specially trained Communication Assistants (CA's) process relay calls and stay on the line to relay conversations electronically, over a Text Telephone (TTY) or, in some cases, verbally to hearing parties.
To contact ORS, please call 7-1-1 and please have the telephone number that you wish to call ready in advance.