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Customer Contact Center hours changed

Operating hours for BWC’s Customer Contact Center will be 7:30 a.m. to 5:30 p.m., Monday through Friday. This includes our live support (chat) team.  

Operating hours for BWC’s Provider Contact Center will be 8 a.m. to 5 p.m., Monday through Friday. This includes our live support (chat) team.  

Live support

Our Support Team is available from Monday through Friday, 7:30 a.m. - 5:30 p.m.
Live chat

Contact center ONLY

Injured worker & employer contact center

Hours: 7:30 a.m. to 5:30 p.m., EST
Toll-free: 1-800-644-6292
Fax: 1-866-336-8352
Email: Email form


Medical provider contact center

Hours: 8 a.m. to 5 p.m., EST 
Toll free: 1-800-477-2292 
Email address : feedback.medical@bwc.state.oh.us
Email: Email form


Mailing address

Mailing Mailing (for payments only)
Ohio Bureau of Workers' Compensation Ohio Bureau of Workers' Compensation
30 W. Spring St. P.O. Box 89492
Columbus, OH  43215-2256 Cleveland, OH  44101-6492

Ombuds office

Have you talked to BWC or the Industrial Commission of Ohio, but still have concerns about your claim or your coverage? Contact the independent Ombuds office between 8 a.m. and 4:45 p.m. EST.

Toll-free: 1-800-335-0996
Fax: 1-877-321-9481
Email: Ombuds Office

Interpreter translation services

If you speak languages other than English, please ask for this service when you call us.

Get more info about translation services

Hearing impaired

The Ohio Relay Service (ORS) provides full telephone accessibility to people who are deaf, deaf-blind, hard-of-hearing or speech-disabled. Specially trained Communication Assistants (CA's) process relay calls and stay on the line to relay conversations electronically, over a Text Telephone (TTY) or, in some cases, verbally to hearing parties.

To contact ORS, please call 7-1-1 and please have the telephone number that you wish to call ready in advance.

Get more Info about the ORS Service

Browser and mobile device compatibility

New! BWC Social Media Acceptance Policy