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Getting help
Have questions? Need assistance? We are here to help

To receive assistance, select from the following options:



  • Online services are available 24/7; BWC’s website allows you to:
    • Access more than 90 online services available to you 24-hours a day, seven days a week.
    • Apply for coverage, make a payment, file a claim and track policy information online.
    • Receive immediate personal help (LIVE Support) from 7:30 a.m. to 5:30 p.m. (EST), Monday through Friday, if you have questions.



  • BWC Customer Service: Call 1-800-644-6292 to speak with a Employer Service Representative (ESR) from 7:30 a.m. to 5:30 p.m. (EST), Monday through Friday.
  • TTY Ohio Relay Service: The statewide phone number is 1-800- 750-0750.
  • Spanish Para asistencia en Español, llame a 1-800-644-6292.