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Have questions? Need assistance?

Live support

Our Support Team is available from Monday through Friday, 7:30 a.m. - 5:30 p.m.
Live chat

Contact center

Customer contact center	Provider contact center
Hours: 7:30 a.m. to 5:30 p.m., EST	Hours: 8 a.m. to 5 p.m., EST
Toll-free: 1-800-644-6292	Toll free: 1-800-644-6292
Fax: 1-866-336-8352	Email: Email form
Email: Email form

Mailing address

Mailing	Mailing (for payments only)
Ohio Bureau of Workers' Compensation	Ohio Bureau of Workers' Compensation
30 W. Spring St.	P.O. Box 89492
Columbus, OH 43215-2256	Cleveland, OH 44101-6492

Find a service office

Find the address, phone and fax numbers for the BWC claims office near you. Walk-in hours available in all service offices between 8 a.m. to 5 p.m., Monday through Friday.
BWC service office locator

Ombuds office

Have you talked to BWC or the Industrial Commission of Ohio, but still have concerns about your claim or your coverage? Contact the independent Ombuds office between 8 a.m. and 4:45 p.m. EST.

Toll-free: 1-800-335-0996
Fax: 1-877-321-9481
Email: Ombuds Office

Hearing impaired

The Ohio Relay Service (ORS) provides full telephone accessibility to people who are deaf, deaf-blind, hard-of-hearing or speech-disabled. Specially trained Communication Assistants (CA's) process relay calls and stay on the line to relay conversations electronically, over a Text Telephone (TTY) or, in some cases, verbally to hearing parties.

To contact ORS, please call 7-1-1 and please have the telephone number that you wish to call ready in advance.

Get more Info about the ORS Service