Customer Contact Center hours changed
until further notice
Effective Monday, March 16, operating hours for BWC’s Customer Contact Center will be 8 a.m. to 5 p.m., Monday through Friday. This includes our live support (chat) team.
Our Support Team is available from Monday through Friday, 7:30 a.m. - 5:30 p.m.
Contact center ONLY
|Customer contact center||Provider contact center|
|Hours: 8 a.m. to 5 p.m., EST||Hours: 8 a.m. to 5 p.m., EST|
|Toll-free: 1-800-644-6292||Toll free: 1-800-644-6292|
|Fax: 1-866-336-8352||Email: Email form|
|Email: Email form|
|Mailing||Mailing (for payments only)|
|Ohio Bureau of Workers' Compensation||Ohio Bureau of Workers' Compensation|
|30 W. Spring St.||P.O. Box 89492|
|Columbus, OH 43215-2256||Cleveland, OH 44101-6492|
Hours: Walk-in hours available in all service offices between 8 a.m. to 5 p.m., Monday through Friday.
To find the address, phone and fax numbers for the BWC service office near you use the BWC service office locator.
Have you talked to BWC or the Industrial Commission of Ohio, but still have concerns about your claim or your coverage? Contact the independent Ombuds office between 8 a.m. and 4:45 p.m. EST.
Email: Ombuds Office
The Ohio Relay Service (ORS) provides full telephone accessibility to people who are deaf, deaf-blind, hard-of-hearing or speech-disabled. Specially trained Communication Assistants (CA's) process relay calls and stay on the line to relay conversations electronically, over a Text Telephone (TTY) or, in some cases, verbally to hearing parties.
To contact ORS, please call 7-1-1 and please have the telephone number that you wish to call ready in advance.