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Providers are an integral partner in the workers' compensation process.

We work together to ensure and support prompt, quality, cost-effective health care for injured workers to facilitate an early, safe and sustained return to work, quality of life and claim resolution.

That's why we offer a monthly electronic-newsletter, webinars and our annual Medical & Health Symposium to educate providers on our medical initiatives and strategies.

Common Questions

Below are some of the most frequently asked questions that we receive. A list of all questions for worker and claims related topics can be found on the Provider FAQ page.

What happens if the MCO does not provide a timely response to the C-9?

What do I do if the injured worker does not have a claim number or has several claim numbers?

When filling prescriptions for a newly injured worked, is the BWC claim number required to submit a drug bill electronically to BWC’s PBM?

Who should I contact at BWC for more information about the ADR process?

How can an injured worker be reimbursed for prescription costs?

How long do I have to request an adjustment to paid or denied bills?

How long do I have to submit bills to MCOs?

How do I file an ADR appeal?

Can I initiate an ADR medical dispute for a denied C-9 for treatment or service?

Can all providers be BWC-certified?