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Providers are an integral partner when a workplace accident occurs.

Our goal is to ensure and support prompt, quality, cost-effective health care for injured workers to facilitate an early, safe and sustained return to work, quality of life and claim resolution.

Common Questions

Below are some of the most frequently asked questions that we receive. A list of all questions for worker and claims related topics can be found on the Provider FAQ page.

What medical documentation should I submit to support payment of my bill?

The bill was denied as past the filing time limit, but I filed it timely, what should I do?

Why isn't the diagnosis that I put on the FROI the same as what's allowed in the claim?

Who should I contact at BWC for more information about the ADR process?

When does a provider need to provide updates about the injured worker's progress?

What medical documents are providers required to submit?

The presumptive authorization policy applies to soft tissue and musculoskeletal injuries. What does this mean?

What is the deadline to decide on the appeal?

The bill was denied as past the filing time limit, but I filed it timely, what should I do?

What should I do when billing is denied for no prior authorization but I did obtain authorization?