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Provider Contacts
Contacts for the BWC Medical Services Division

Pharmacy Benefits Manager (PBM) — Change Healthcare is BWC's Pharmacy Benefits Manager and is the sole processor of drug bills for state-fund, black lung and Marine Industrial Fund claims. Change Healthcare can assist pharmacies with technical questions about bill submission. To contact Change Healthcare call 1-800-644-6292, and follow the prompts.

BWC’s Pharmacy Program — Send questions or comments about outpatient drug benefits, the outpatient medication prior authorization program or other related matters by calling 1-877-543-6446 or by emailing Pharmacy.benefits@bwc.state.oh.us.  You can also mail inquiries to:

Pharmacy Department    
Ohio Bureau of Workers' Compensation
30 W. Spring St., 21st floor
Columbus, OH  43215-2256

MCOs — Since BWC's PBM does not reimburse for durable medical equipment or medical supplies purchased at a pharmacy, contact the injured worker’s managed care organization (MCO) about these services. To find the correct MCO using the injured worker’s claim number, call 1-800-644-6292 or use the Claim parties' contact info service offering