If the initial doctor treating the injured worker is a BWC-certified medical provider, the worker can keep visiting that doctor. Or, the injured worker can select another BWC-certified medical provider.
Important: Except in an emergency or for the initial visit, the injured worker will be responsible for paying their medical bills if they have a non-BWC certified medical provider treat them.
Finding a BWC-certified provider
To locate a BWC-certified medical provider in your area:
- View the BWC Provider Lookup;
- Call BWC at 1-800-644-6292
- Call the employer’s Managed Care Organization (MCO).
Although an injured worker's employer might also suggest a doctor for you to visit, the injured worker can visit any BWC-certified medical provider.
When any medical provider treats the work-related injury, give them the workers’ compensation claim number, the MCO information, and the conditions that are allowed in the claim.
Note: Doctors are also called the Physician of Record (POR) and the Treating Physician. A POR is a BWC-certified medical provider.
Changing a medical provider
The injured worker can change doctors by completing a (C-23) Notice to Change Physician of Record form. Then, send the completed form to their assigned Managed Care Organization (MCO) for processing.
If the employer is self-insured, complete the (C-23) Notice to Change Physician of Record form and send it directly to the injured worker's employer.