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Ombuds Office

The Ombuds office is a problem-solving service, independent of BWC and the Industrial Commission of Ohio (IC), which answers complaints and general inquiries about Ohio’s workers’ compensation system. 

The Chief Ombuds Officer prepares an annual report, which contains the number, type and outcomes of the complaints handled by this office. The report also includes a list of recommendations, which if implemented will reduce future complaints and improve the quality of service for: 

  • Employers and their representatives; 
  • Injured workers and their representatives. 

Click on the links below to view recent reports.
2019 Annual Report | 2018 Annual Report2016 Annual Report | 2015 Annual Report | 2014 Annual Report 

How can the Ombuds office help me?

If you don’t understand something or are not satisfied after working with BWC and/or the IC, the Ombuds office can work with you in an attempt to resolve your complaint. 

What can’t the Ombuds office do for me?

The Ombuds office can’t represent an injured worker or employer in court or at an IC hearing. In addition, they can’t give legal advice nor give an opinion on a BWC or IC hearing order. 

When should I call the Ombuds office?

Call the Ombuds office when you have exhausted all other resources or more information is needed and you don’t know where to turn. You may also contact the office if you aren’t satisfied with BWC or IC services, and you have an emergency that requires immediate action. When you call, please have your BWC claim/policy number or your Social Security number available. 

How to contact the Ombuds office

Have you talked to BWC or the Industrial Commission of Ohio, but still have concerns about your claim or your coverage? Contact the independent Ombuds Office between 8 a.m. and 4:45 p.m. EST. 

Phone: 1-800-335-0996
Fax: 877-321-9481
E-mail: ombudsperson@bwc.state.oh.us

30 W. Spring St., first floor
Columbus, OH 43215-2256

615 W. Superior Ave., sixth floor
Cleveland, OH 43113-1889