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Have questions? Need assistance?
Learn how you can contact BWC, particularly during the pandemic.
Service offices closed for walk-in services
Note: All BWC service offices are closed for walk-in services due to the COVID-19 pandemic. For immediate assistance, please call 1-800-644-6292. To find the address, phone, and fax numbers for the service office near you, use the BWC service office locator.
Customer Contact Center hours changed
until further notice
Effective Monday, June 15, operating hours for BWC’s Customer Contact Center will be 7:30 a.m. to 5:30 p.m., Monday through Friday, to serve Ohio employers during this payroll true-up period. This includes our live support (chat) team.
Live support
Our Support Team is available from Monday through Friday, 7:30 a.m. - 5:30 p.m.
Live chat
Contact center ONLY
| Customer contact center | Provider contact center |
| Hours: 7:30 a.m. to 5:30 p.m., EST | Hours: 8 a.m. to 5 p.m., EST |
| Toll-free: 1-800-644-6292 | Toll free: 1-800-644-6292 |
| Fax: 1-866-336-8352 | Email: Email form |
| Email: Email form |
Mailing address
| Mailing | Mailing (for payments only) |
| Ohio Bureau of Workers' Compensation | Ohio Bureau of Workers' Compensation |
| 30 W. Spring St. | P.O. Box 89492 |
| Columbus, OH 43215-2256 | Cleveland, OH 44101-6492 |
Service offices
Note: All BWC service offices are closed for walk-in services due to the COVID-19 pandemic. For immediate assistance, please call 1-800-644-6292. To find the address, phone, and fax numbers for the service office near you, use the BWC service office locator.
Ombuds office
Have you talked to BWC or the Industrial Commission of Ohio, but still have concerns about your claim or your coverage? Contact the independent Ombuds office between 8 a.m. and 4:45 p.m. EST.
Toll-free: 1-800-335-0996
Fax: 1-877-321-9481
Email: Ombuds Office
Hearing impaired
The Ohio Relay Service (ORS) provides full telephone accessibility to people who are deaf, deaf-blind, hard-of-hearing or speech-disabled. Specially trained Communication Assistants (CA's) process relay calls and stay on the line to relay conversations electronically, over a Text Telephone (TTY) or, in some cases, verbally to hearing parties.
To contact ORS, please call 7-1-1 and please have the telephone number that you wish to call ready in advance.
Get more Info about the ORS Service
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