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Virtual Training: Crisis De-Escalation Tactics and Safe Practices Workshop

Start: Tuesday, November 30, 2021
End: Tuesday, November 30, 2021
9:30 AM - 2:15 PM

Who should attend

Staff in nursing homes, mental health facilities, longterm residential facilities and other customer contact industries that work directly with the public and may possibly encounter belligerent patients, residents and/or customers should attend.

You will learn:

  • How to recognize danger signs.
  • De-escalation skills.
  • Posturing and non-verbal tactics.
  • Practical defensive tactics.
  • Hands-on exercises.

After this course, you will be able to:

  • Recognize potentially violent situations.
  • Defuse a potentially violent situation before it occurs.
  • Make use of defensive tactics when dealing with violent patients, residents and/or customers.

BELTSS: Approval Submitted – See Provider
Sanitarian: Approval Submitted
BWC is accredited by IACET to offer 0.5 CEUs for this program.

Click here for system requirements, items necessary for course completion, and additional information about our virtual classes.